Forums

 
  Support Forum  Modules  Engage: Locator  UnknownAddress when saving a location
Previous Previous
 
Next Next
New Post 6/23/2009 12:53 PM
Unresolved
  MarkL
3 posts
No Ranking


UnknownAddress when saving a location 

Hi there.

I'm trying to work out why we sometimes get an error when saving details of a location. The error appears below the menu bar, and reads:

UnknownAddress - Please try submitting your location again.

I have sometimes gotten around this by correcting the postal code, however in the case I am sure I am right.

Can you shed some light on (a) what does this check look at and how does it do its validation, and (b) is there a log or something with more detail in it?

thanks, Mark

 
New Post 6/23/2009 1:01 PM
  Brian Dukes
395 posts
4th Level Poster


Re: UnknownAddress when saving a location 

When you submit a location, we send that information to your map provider (either Google or Yahoo!).  When they don't recognize the address, this is the message that we show.  At this time, there isn't any more information, but I will go ahead and create an enhancement request to display what extra information we can.

Note that the service that we use is not exactly the same as the public Google Maps or Yahoo! Maps sites, so it is possible that those sites may recognize and address that the module doesn't (though that should definitely be a rare occurrence).  You may try your query on the public map site, and see if the results you get there adjust the address at all.

Hope that helps,


Brian Dukes
Engage Software
St. Louis, MO
314.966.4000

The leading provider of DotNetNuke support, training and custom module development.
 
New Post 6/23/2009 1:04 PM
  MarkL
3 posts
No Ranking


Re: UnknownAddress when saving a location 
Modified By MarkL  on 6/23/2009 12:07:59 PM)

Thanks very much for the prompt response. Can I presume the only fields sent are:

Address 1
Address 2
City
State
ZIP
Country

 And all other fields are not?

thanks, Mark

 

 
New Post 6/23/2009 1:07 PM
  Brian Dukes
395 posts
4th Level Poster


Re: UnknownAddress when saving a location 

The Address 2 field is not sent, but all of the others are the complete list of fields sent.

Hope that helps,


Brian Dukes
Engage Software
St. Louis, MO
314.966.4000

The leading provider of DotNetNuke support, training and custom module development.
 
New Post 6/23/2009 1:18 PM
  MarkL
3 posts
No Ranking


Re: UnknownAddress when saving a location 

Thanks very much for that. Using that info I was able to workout what was wrong.

If you are open to suggestions about this - could I suggest the error message be modified to be something like:

"Unable to verify the address 123 Seseme Street Hollywood 90210 USA with your map provider"

But anyway, thank you very much for your assistance.

cheers, Mark

 
Previous Previous
 
Next Next
  Support Forum  Modules  Engage: Locator  UnknownAddress when saving a location

Purchase

Please click here to buy now.
Payment will be processed via credit card or PayPal.

Test Drive!

Want to find out how it works? Visit our demo site to see the modules in actions!

Subscribe

Sign up for our newsletter and get the latest product updates!

Online Support

Powered by DotNetNuke